FREQUENTLY ASKED QUESTIONS

The designs shown on the I Do Stationery Ltd website are standard designs. Only the details relating to the Bride & Groom and the Event details can be altered. If you would like to customise or create a new design, you will need to contact I Do Stationery Ltd directly for the Bespoke Design Service. Please email us on enquiries@idostationery.co.uk with your requirements.

Minimum order quantities do apply on some products shown via the website. The minimum order quantity will be shown on the products page at the time of order. In most cases this will be relevant to the Pack Size. If you require less that the minimum order quantity, please get in touch with I Do Stationery Ltd directly and we can work out a quote for you.

You can place an order via the I Do Stationery Ltd website or you can contact us directly on enquiries@idostationery.co.uk

Once your order has been placed and full payment has been made either via the I Do Stationery Ltd website or directly, you will receive an order confirmation email. A separate email containing a digital proof of your chosen design will then be sent to you within 1-2 working days of you placing your order. This proof is for your approval prior to production commencing. Once the digital proof has been approved, the production process will begin. Once the production process has been completed your goods will be dispatched directly to you from the address provided when placing your order. A dispatch confirmation email will also be sent.

Prior to production the client will be sent a proof document for approval. Once this proof document has been approved, I Do Stationery Ltd cannot be held responsible for any mistakes.

Once payment has been made and the digital proof document has been approved, the production process will begin. This means that I Do Stationery Ltd are unable to alter / cancel the order from this point. Any alterations required must be stated at the digital proofing stage prior to proof approval. All orders are personalised to specific details, therefore the goods cannot be returned. Goods will be quality controlled prior to being dispatched.

Colours can / will appear differently on your computer screen to the physical printed version. If you are concerned about the colour variation, we would recommend ordering a sample prior to confirming a final order. Please contact I Do Stationery Ltd directly on enquiries@idostationeryltd.co.uk to request a sample.

Payment can be made via the I Do Stationery Ltd website or directly to I Do Stationery Ltd by Bank Transfer. If paying directly by Bank Transfer, please contact I Do Stationery Ltd for the I Do Stationery Ltd bank account details.

UK Shipping is charged at £5.00 per order.

Please allow up to 10 working days for your order to be delivered once your digital proof has been approved. Parcels will be dispatched via Royal Mail / Parcelforce. Please make sure that the delivery address is correct on your order, as we would not want the goods not to arrive.

I Do Stationery Ltd is not responsible for damage to your order once it has left the design office. All orders are packaged with extreme care and are posted via a courier service and insured to the value of your order.